™Why Synaxiom
Work with the team behind NIVOMAX.
™Your publication program depends on more than the software. It needs people who understand the platform, the data and the work around it. Synaxiom brings those capabilities into the engagement, with a level of involvement the Licensee chooses.
Product knowledge from the source
We develop and maintain NIVOMAX. Our service teams can work with the engineering team on configuration decisions, integration requirements and issues that need investigation.
That connection helps Licensees work through platform questions with the people responsible for the software.
Start with the work your teams perform
Understand the publication process before deciding how to configure the software. We work with the Licensee's publication, IT and business teams to identify the workflows, interfaces and practical requirements the engagement must address.
Know who will do the work
Document who prepares publications, operates the environment, approves releases and supports users. We establish the tasks Synaxiom will perform and the responsibilities the Licensee and other providers retain.
Licensee approval processes and regulatory responsibilities remain with the appropriate organization.
Prepare for the work after deployment
Reduce dependence on individual staff members through documented procedures, knowledge transfer and training for defined roles. Prepare escalation and handover arrangements so teams can continue the work as people and requirements change.
Extend your team's capacity
Bring in specialists for a particular task or arrange a dedicated team to work alongside your staff. Operational assistance, planned publishing work and incident support can be scoped around the capacity your program needs.
Defined responsibilities, service reporting and the applicable SLA give the Licensee visibility into that work.
Discuss the work you need us to do.
Tell us where you need additional knowledge or capacity. We will help define the service engagement and its responsibilities.