SYNAXIOM Website Privacy Policy

Last updated: October 11, 2026

Synaxiom Inc. respects the privacy of visitors to www.synaxiom.com.

This Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected when you visit or communicate with us through the public SYNAXIOM website.

For clarity, this Privacy Policy applies only to www.synaxiom.com.

It does not apply to:

• the NIVOMAX software platform or NIVOMAX applications;

• customer-operated NIVOMAX installations;

• docs.nivomax.com;

• any Help Center or Support Center;

• the public NIVOMAX website at nivomax.com;

• training or recruitment portals linked from the Website;

• customer or Licensee websites and services; or

• other products, applications, or services governed by separate privacy notices or agreements.

1. Who Is Responsible for the Website

The Website is operated by:

Synaxiom Inc.
PO Box 46055
BP Center Pointe-Claire
Pointe-Claire, Quebec H9R 5R9
Canada

Synaxiom is responsible for personal information under its control in connection with the Website.

2. Information We May Collect

The information we collect depends on how you interact with the Website.

Information you provide to us

When you contact us, request information, request a demonstration, discuss services or a partnership, ask about training, or use another inquiry mechanism made available on the Website, you may provide information such as:

• your name;

• company or organization;

• business email address;

• telephone number;

• job title or role;

• country or region;

• information about your technical publications environment, service requirements, training needs, partnership interests, or professional inquiry; and

• information you include in your message or inquiry. You are not required to provide personal information merely to browse the public Website.

Please do not submit confidential, sensitive, export-controlled, or proprietary technical data through a general Website inquiry unless Synaxiom has specifically requested it through an appropriate channel.

Technical information

When you access the Website, our web infrastructure may process technical information necessary to deliver, protect, and operate the Website. This may include:

• IP address;

• date and time of access;

• browser and device information;

• requested pages or resources;

• referring page;

• technical error and security information; and

• similar server or network information. We use this information for Website delivery, security, troubleshooting, and operational purposes.

3. How We Use Information

We may use personal information collected through the Website to:

• respond to questions and inquiries;

• arrange product demonstrations or business discussions;

• provide requested product, licensing, or service information;

• communicate with an organization evaluating NIVOMAX, Synaxiom services, training, or a partnership;

• operate, maintain, and secure the Website;

• detect or investigate misuse, security events, or technical problems;

• understand and improve the effectiveness and usability of the Website;

• maintain appropriate business records; and

• comply with applicable legal and regulatory requirements. We limit collection and use to information that is reasonably necessary for the identified purpose.

4. Marketing Communications

Submitting a Website inquiry does not automatically subscribe you to marketing communications.

If we offer an email subscription or similar marketing service in the future, any consent required for that service will be obtained separately.

You may withdraw consent to electronic marketing communications at any time using the mechanism provided with the communication or by contacting us.

5. Cookies and Similar Technologies

The Website may use cookies or similar browser technologies where necessary for Website functionality, security, or user preferences.

Optional analytics information is sent to Google only after you allow analytics. We do not send information entered in forms to Google Analytics. You can change your analytics choice through ‘Cookie choices’ in the footer.

The Website Cookie Policy describes browser technologies used by the Website. Information you enter in an inquiry is not used for targeted advertising.

6. Disclosure to Service Providers

We may provide limited personal information to service providers that help us operate the Website and our business functions, such as hosting, communications, security, email, or Website infrastructure providers.

These providers may process information only for the purposes for which they have been engaged and are expected to protect information appropriately.

We may also disclose information where reasonably necessary:

• to comply with applicable law, legal process, or lawful government requests;

• to protect the rights, security, or property of Synaxiom, Website visitors, or others;

• to investigate fraud, abuse, or security incidents;

• with your consent; or

• in connection with a legitimate corporate transaction, subject to applicable privacy requirements.

We do not sell personal information collected through www.synaxiom.com.

7. Processing Outside Quebec or Canada

Some service providers used to operate our business or Website may process or store information outside Quebec or outside Canada.

Where personal information is communicated outside Quebec, Synaxiom applies the assessments and safeguards required by applicable law.

Information processed in another jurisdiction may also be subject to the laws of that jurisdiction.

8. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, contractual, and business requirements.

When information is no longer required, it is securely destroyed or otherwise handled in accordance with applicable law and our retention practices.

9. Safeguards

We use administrative, technical, and physical safeguards appropriate to the nature and sensitivity of the personal information under our control.

No Internet transmission or information system can be guaranteed to be completely secure. We therefore do not represent that unauthorized access or other security incidents can never occur.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

• ask whether we hold personal information about you;

• request access to that information;

• request correction of inaccurate or incomplete information;

• withdraw consent where processing is based on consent and withdrawal is legally available;

• request information about how your personal information has been used or disclosed;

• request computerized personal information you provided to us in a structured, commonly used technological format where applicable;

• request cessation of dissemination or de-indexation in circumstances provided by law; and

• raise a question or complaint about our privacy practices. We may need to verify your identity before responding to a privacy request.

11. Children

The Website is a business-to-business website intended primarily for organizations and professionals in the aviation industry.

It is not directed to children, and we do not knowingly use the Website to solicit personal information from children.

If we become aware that personal information has been collected from a child in circumstances where consent or other authorization was required, we will address the information in accordance with applicable law.

12. Third-Party Links

The Website may link to the NIVOMAX product website, training or recruitment portals, customer services, and third-party websites. Separate privacy notices may apply to those destinations.

Third-party websites operate independently of Synaxiom. Review the privacy information provided at the destination before providing personal information to it.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our Website practices, technology, or legal obligations change.

The current version will be published at www.synaxiom.com with its effective or last-updated date. Where applicable law requires additional notice of a material change, we will provide that notice through an appropriate means.

14. Privacy Questions, Requests, and Complaints

Questions, access or correction requests, privacy complaints, and other privacy-related requests should be directed to the person responsible for the protection of personal information at Synaxiom.

Person responsible for the protection of personal information Synaxiom Inc.
PO Box 46055
BP Center Pointe-Claire
Pointe-Claire, Quebec H9R 5R9
Canada

Email: info@synaxiom.com Email subject: Person responsible for the protection of personal information Please use the subject above so your message can be directed appropriately.