Faqs
Help Desk FAQ (2)
How do I submit a ticket?
In order to submit a ticked, you must have a valid username and password provided by SYNAXIOM. The help-desk is only available to our clients with a current maintenance agreement. Once you are logged in please click on the “Submit a Ticket” button on the right to create/submit your ticket.
How do I change my password?
If you want to change your password, just click on the ‘LOST PASSWORD’ link on the login window and follow the instructions to change your password.
SmartPubs How to & FAQ (7)
Website FAQs (10)
What are Microsoft Servers?
Microsoft web server is one that is setup on the Microsoft server 2003 operating system. Microsoft products, being proprietary software, are quite costly, and many clients prefer to implement the LAMP server. For more information on Microsoft Servers please refer to the Microsoft website.
Do I need a website?
A website is not a luxury in today’s competitive markets. It is simply a must. Without a good website your business will always be a step behind your competition.
What is the difference between a freelancer & a reputable web development company?
A freelancer is a self-employed web designer or developer who works independently and directly with their clients, while a reputable design & Development firm is an established company that provides complete solutions for clients. The main advantage of using a firm is that the range of services they offer is much greater and their expertise in each of these services is usually a lot higher due to the fact that they have a team of people behind them. Furthermore, in dealing with a firm, you have the peace of mind knowing that your developers will complete their assigned tasks on time and within the budget and will be there tomorrow when you need to take your web projects to the next level. One main problem a lot of clients have faced in the past when dealing with freelancers is the lack of professionalism.
What constitutes a professional web layout?
A professional web layout is not simply a layout that looks good. It also has to use proper color schemes, be functional and achieve its task of generating income or increasing the awareness of your products or services well.
Is hosting and domain registration included in web development?
Domain registration and web hosting is NOT commonly included in the web development process. However a good development firm will be there to consult you on what domains would be better and guide you through the process in order to achieve the maximum return on the investment you have made in purchasing a website.
What is the difference between Dedicated (Private) hosting vs. Shared Hosting?
Dedicated hosting is when your site is the only site on a given physical server. You may either use a third-party hosting company or opt to host your site on a server on site (not-recommended). Shared hosting is when your site is hosted within a shared environment. In this case, multiple websites will be hosted by the provider on a given physical server. The shared solution is much cheaper than the dedicated solution. However the drawback of the shared environment is that you are compromising on performance and security.
What are LAMP Servers?
LAMP is an acronym for the Linux (operating system), Apache (web server), MySQL Database & Perl, PHP, or Python (scripting languages) used in combination to create a server. These softwares were not written exclusively to be used together, but their combined solution is very popular in todays servers. The main advantage of a LAMP server is that it uses all open source technologies that are free of charge. At the same time the LAMP is perfectly suitable for use in small businesses all the way up to large enterprise solutions.
Where can I find the right hosting package for me?
Hosting is an interesting issue that needs some serious thought put into it. The most important advice you can get in terms of hosting will come from your web developer. Once you have a clear idea of the functions of your website and the type of bandwidth requirements you will have, you can decide whether to opt for a shared or dedicated solution. Once this decision is made you must either select a windows or Linux (LAMP) server. This decision has to be done before your site is developed. Your website will be built according to the hosting environment that you have selected. Since Microsoft is proprietary software while LAMP is open source, you will find that LAMP solutions are generally much cheaper than the Microsoft solutions.
What is FLASH and how does it work?
Flash, in a nutshell, is the common term for Adobe Flash formerly known as Macromedia Flash. This refers to both the player (free to download) and the authoring software used to create the high impact multimedia animations that are viewed with this player. For more information please read the full resource on flash in the knowledge base section.
How much will this cost and what guarantees do I get?
The key to building an effective website within budget restrictions is good planning and a great developer. We can assist you from the beginning of your planning process to the completion of your website in order to maintain solutions that strictly adhere to your budget restrictions and to avoid any surprises that could come up in the future. We also provide our clients with a satisfaction guarantee giving you peace of mind. Lastly, we offer our clients an initial free consultation and sample design mockup free of charge with no obligation. Therefore, if you are prepared to take your business to the next level, and improve your online marketing, contact us today, and we will be happy to be of service.